A copy of your driver's license will ensure your compliance with local regulations.

Yes. To keep you and our communities safe, every BOND rider needs to abide by the following rules:
- Follow local traffic laws.
- Be 16 years or older.
- Be attentive and ride smart. Watch out for large vehicles, do not drive in blind spots and always be focused and aware of your surroundings, the traffic and pedestrians.
- Wear a helmet. Wearing a helmet is essential for safe riding.
- Do not drink and ride.

You can sign up within seconds:
1. Download the BOND app in the Apple or GooglePlay Store.
2. Create an account with your phone number
3. Add your payment method details
4. You’re ready to BOND!

Find a BOND e-bike near you and reserve it 10 minutes for free.
Once you arrived at your e-bike, unlock it with a swipe to the right in your app. Adjust the saddle with the handle below the seat, use the helmet in the basket, hop on your BOND e-bike and start riding carefully.

If you have reached your destination and want to park your BOND e-bike, please make sure that:
- You are inside the business zone. This is marked by a red border on the map. The area outside of the business zone is shaded in purple.
- Your parking does not block public pathways, public transportation stops, driveways or building entrances of any kind.
- You do not park on private property or in backyards. Push the kickstand down and place the helmet in the basket. Open up the app and tap “End booking” once to end and a second time to confirm.
If anything was not OK with your BOND e-bike, we are happy if you report issue via the “Report issue” button.

You can activate the parking mode directly in your app to lock your BOND e-bike. With the parking mode in the app you can park your e-bike while you go shopping groceries or having a cup of coffee. While the e-bike is in parking mode, it stays reserved for you and you get charged 5 cents per minute. Simply end the parking mode in your app to unlock the BOND e-bike and continue riding.

No, you can only unlock and ride one e-bike at a time per account. Invite your friends, so you both get credits for your rides together.

We are continuously in the process of improving our app. Some features may not be available. For the best user experience, be sure to always have the latest version of the BOND app.

If you are having issues with starting your rental please go through the following steps to unlock your BOND and enjoy your ride.
1. Find and unlock the BOND e-bike by swiping “Unlock bike” to the right. Tap on “Book now” to confirm.
2. Is your BOND e-bike still locked? Make sure you started the correct BOND e-bike by comparing the number plate with the number in the app. If they don’t match, you might have unlocked another BOND e-bike nearby.
3. If after following these steps you are still facing issues, don’t worry. Simply get in contact with our customer support. Please use the information indicated on the sticker on the frame to reach out to our customer support. We are always happy to help you out.

Are you sure you’re inside the business zone? Our business zone is marked by a red border on the map. The area outside of the business zone is shaded in purple. Although there is no problem with riding outside the business area, you are not able to end your ride outside that area.
Please check if you are unsure. Rentals outside of the zone cannot be ended. You might also be unable to end your ride if you find yourself on the border. Please repark and end your ride once fully inside the business zone.
Once you’ve found a suitable parking spot, open the app and tap “End booking” once to end and a second time to confirm.
If after following these steps you are still facing issues, don’t worry. Simply get in contact with our customer support. Please use the information indicated on the sticker on the frame to reach out to our customer support. We are always happy to help you out.

Our service is 24/7 available. You can ride your BOND e-bike within the permitted BOND business zone, which is marked by a red border on the map. The area outside of the business zone is shaded in purple.

The price for a BOND e-bike ride consists of a fixed activation (unlock) fee and a price per kilometre ridden. While the BOND is in parking mode, you get charged a very low, fixed minute price. You get charged after your ride. Please find the exact prices for your country within your app.

GERMANY:

Hamburg:

Unlock fee: 0 €

Price per km: 0.49 €

Subscriptions coming soon.

Munich:

Unlock fee: 0€

Price per km: 0.49€

Subscriptions:

BOND Easy: 34.99€ / Mt (6km included, all above half the price)

BOND Premium: 49.00€ / Mt (30km included, all above half the price)

Subscriptions available, please check them in your app

SWITZERLAND

Zurich:

Unlock fee: 1 CHF

Price per km: 0.89 CHF

Subscriptions:

BOND Half-Fare: 69 CHF / Yr (All fees are half the price)

BOND Easy: 49 CHF / Mt or 399 CHF / Yr (6km included, all above half the price)

BOND Premium: 99 CHF / Mt or 799 CHF / Yr (30km included, all above half the price)

Yes we have. We offer attractive monthly and yearly subscriptions as well as a half-fare subscription that cuts all your costs in half. You can activate the subscription directly in your app.
You can choose to cancel the subscription before it ends, otherwise it does renew itself automatically.

With BOND, there are four ways to get free credits:
- Mobility Hubs:
End your ride at a mobility hub (flash pin on the map) and plug in your e-bike within seconds to charge it. The exact process is indicated at the charging station. Every plug-in gives you credits for your next rides.
- Redeem a voucher code:
Follow us on social media (Facebook, Instagram, Twitter and ROUTEedIn) and subscribe to our newsletter to not miss any voucher code. You can enter a voucher code directly in the app. Tap on “Redeem code” in the sidebar menu and enter the coupon code. The credit will be added directly to your account.
- Bonus zones:
The app shows you how many bonus credit you receive in the bonus zone. Place your BOND e-bike within the bonus zone on a public and easily accessible bicycle parking lot and end your booking. The bonus credits will be added to your account shortly.
- Invite friends:
Recommend BOND to all your friends easily via app. You will find it under the menu item “Invite friends”. Once your friends have entered the referral code and have finished their first ride, you will be rewarded with free credit. The number of friends you can invite is unlimited.

Don’t panic! We are very sorry that this has occurred. If you are injured, please call the ambulance tel 144 and/or the police tel 117. Please call our customer support team and let them know. Our service team will take care of your e-bike. Unfortunate events happen, however, we wish you a speedy recovery.

Yes, you are obligated to wear a helmet by law because the e-bikes are supported for speeds up to 45 km/h. Safety is our number one priority.

Don't worry, our service team will be happy to help you. Please notify our customer service team at and we will locate the e-bike.

A copy of the e-bike vehicle identification card is located in the handlebar grips on the right side of every BOND e-bike. The identification card must always be kept in that location. You will need it if you are pulled over by the police, or when an accident occurs.

In the case of all motor vehicles, anyone with a respiratory alcohol level of 0.25 mg/L or blood alcohol content of 0.05 % or higher are considered to be unfit for driving. Legal consequences, such as fines or suspension of driver's license may result for driving drunk.

Yes, with BOND you use electricity from 100% renewable energies and make an important contribution to sustainability.